FAQs

RTA (Ready-To-Assemble) Furniture

1. What does RTA stand for? RTA stands for Ready-to-Assemble. It refers to furniture that is packaged in pieces and requires assembly by the consumer.

2. How difficult is it to assemble RTA furniture? Our RTA furniture is designed with easy assembly in mind. Each product comes with detailed instructions and all necessary hardware, making assembly simple and straightforward.

3. What tools are needed for assembly? Typically, basic household tools such as a screwdriver, hammer, and sometimes an Allen wrench (included in the package) are required for assembly.

4. Do you provide assembly services? Currently, we do not offer assembly services. However, our products are designed for easy assembly, and most customers find they can assemble them without assistance.

5. Can I return or exchange RTA furniture if I'm not satisfied? Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return the item within 7 days for a full refund or exchange.

6. How can I care for and maintain my RTA furniture? To prolong the life of your furniture, we recommend regular dusting and cleaning with a mild detergent and soft cloth. Avoid using harsh chemicals or abrasive cleaners, as they may damage the finish.

7. Do you offer customization options? Yes, we do offer customizations on our all products. Being manufacturer we can make an item with dimensions according to your furniture needs as well as color. For this sake, we need to know viability of your required dimensions in a specific design and additional costing. 

8. What is the warranty on your products? We stand behind the quality of our products and while we are not providing any written warranty for our any product. 

9. Do you offer bulk discounts for large orders? Yes, we offer discounts for bulk orders. Please contact our customer service team for more information on pricing and availability.

Parcel Delivery 

 

1. Do you offer free delivery?  Yes, we are offering free shipping on our all products as a promotion.

2. How long does delivery take? Delivery times vary depending on your location within Pakistan. Typically, orders are delivered within 5 business days from the date of shipment. You will receive a more accurate delivery estimate at checkout.

3. Do you deliver to remote areas of Pakistan? We strive to deliver to as many locations within Pakistan as possible. However, delivery to remote or hard-to-reach areas may take longer than standard delivery times and may incur additional charges. Or sometimes people have to get these items belonging from such areas from courier office, as they cannot deliver heavy items to suburb areas especially in hill stations. Please contact our customer service team for more information.

4. Can I track my delivery? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.

5. What happens if my delivery is delayed? While we make every effort to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions or logistical issues may cause delays. If your delivery is delayed, please contact our customer service team for assistance.

6. Do you offer express delivery options? Yes, we offer express delivery options for an additional fee. If you need your order expedited, please select the express delivery option at checkout or contact our customer service team for assistance.

7. Do you offer assembly services upon delivery? Unfortunately, we do not offer assembly services upon delivery at this time. However, our RTA furniture is designed for easy assembly, and most customers find they can assemble it without assistance.

8. Do you deliver on weekends or holidays? Our standard delivery days are Monday through Saturday, excluding weekends and holidays. If you require delivery on a specific date, please contact our customer service team to make arrangements.

9. What happens if I'm not home to receive my delivery? If you are not home to receive your delivery, the shipping carrier will typically leave a notification with instructions for rescheduling delivery or picking up your package from a local facility. They will contact you o your given number to check when they can reschedule it.

Return and Refund

1. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within [insert number] days of delivery for a refund or exchange.

2. What items are eligible for return? Most items in their original condition and packaging are eligible for return. However, certain items such as custom or personalized products may not be eligible. Please refer to our return policy for specific details.

3. How do I initiate a return? To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item and process your refund or exchange.

4. Are there any return shipping charges? Return shipping charges may apply, and the cost will be deducted from your refund unless the return is due to a defect or error on our part. Please contact our customer service team for more information on return shipping charges.

5. How long does it take to process a return? Once we receive your returned item, please allow [insert estimated time frame] business days for us to process your return and issue your refund or exchange. You will receive an email notification once your return has been processed.

6. Do you offer exchanges? Yes, we offer exchanges for eligible items. If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange the exchange.

7. What if my item is damaged or defective? If your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue and provide you with a replacement or refund as quickly as possible.

8. Can I return an item purchased online to a physical store? At this time, we do not have any physical store we only accept returns for items purchased online through our website. 

9. What if I received the wrong item? If you received the wrong item in your order, please contact our customer service team immediately. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.

10. Do you offer refunds for sale or clearance items? Sale and clearance items are typically final sale and may not be eligible for return or refund. Please refer to our return policy for specific details regarding sale and clearance items.

How to Order

1. How do I place an order on your Shopify store? Ordering from our Shopify store is easy! Simply browse our products, select the items you wish to purchase, and add them to your cart. Then, proceed to checkout and follow the prompts to enter your shipping and payment information.

2. Do I need to create an account to place an order? While creating an account is not required, we recommend it for a faster checkout process and to easily track your orders. You can create an account during the checkout process or before placing your order.

3. Can I place an order over the phone? Yes, if you are having problem in placing order from our online store you can contact our customer care for placing an order directly via Whatsapp  message.

4. Can I modify or cancel my order after it has been placed? Once an order has been placed, it cannot be modified or canceled through our website. However, if you need to make changes to your order, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.

5. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

6. What payment methods do you accept? We accept a variety of payment methods including COD ( Cash On Delivery), Easypaisa and Bank transfer in case both options cannot be availed.

7. Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping or personalized messages. However, we are constantly expanding our services, so stay tuned for updates!

8. Is my personal information secure when ordering from your Shopify store? Yes, we take the security of your personal information seriously. Our Shopify store is equipped with industry-standard encryption and security measures to ensure your data is protected.

9. Do you offer discounts or promotions for first-time customers? Yes, we occasionally offer discounts and promotions for first-time customers. Be sure to sign up for our newsletter or follow us on social media to stay informed about the latest deals and offers.